Terms & Conditions

Last updated: 3 October 2026. By using Homz (homz.travel) you agree to these terms.

1. Who we are and what we offer

Homz is an Arabic-first travel platform that helps you compare prices for flights, hotels, car rental and experiences, and book at the best price.
We work in two ways: (1) Compare & redirect: we show partners' prices; when you pick an offer you complete the booking and payment on the partner's site under its terms. (2) Book on Homz: for some services (currently hotels) you book and pay directly on Homz through our booking technology partner.
Searching and comparing is free, and we add no hidden fees to displayed prices.

When you continue to a partner site (airlines, travel agencies, car rental or experience sites), your contract is with that partner and its terms, cancellation and refund policies apply.
Changes, cancellations and refunds for those bookings are handled by the partner, using the booking number in its confirmation. We are happy to point you to the right contact.
We may earn a commission from the partner at no extra cost to you.

When you book a hotel on Homz, the booking and payment are processed through our booking technology partner and the reservation is sent to the hotel in the registered guest's name.
A booking is confirmed only once the confirmation page appears and you receive an email with the reference (starting with HZ) and booking number.
The price on the payment page is the final amount due now, including taxes shown as included. Some local charges (such as tourism fees / Tourism Dirham in Dubai) are paid directly at the hotel on arrival; we show them before booking when available.
Prices and availability change constantly. We re-check the price before payment and tell you if it changed before you complete the booking.

When you book a flight on Homz, the ticket is issued with the airline through our booking technology partner, and the airline conditions and fare rules apply (changes, cancellation, baggage and no-show).
The price is confirmed before payment and may change between search and confirmation because fares are live. The price shown on the payment page is the final amount for all travellers.
You are responsible for correct passenger names (as in the passport), dates of birth and document details, and for holding a valid passport, visas and any health or entry requirements for your destination and transit points.
Discounted economy fares are often non-refundable or carry fees. Send change or cancellation requests to us with your reference; we process them under the airline fare rules.
Arrive at the airport at the time the airline sets, and check in with the airline booking code (PNR) we send you.

Names must be entered in English letters exactly as in the passport or ID, with a valid email and phone number. You are responsible for their accuracy; the hotel may refuse check-in if details do not match.
The person booking must be at least 18 and authorised to use the payment method.
Hotels may ask for valid ID and a credit card or security deposit on arrival. You agree to follow hotel policies (check-in/out times, smoking, pets, etc.).
Special requests (extra bed, high floor, etc.) depend on availability and cannot be guaranteed.

Each room shows its cancellation policy before booking and on the confirmation: "Free cancellation until a specific date and time" or "Non-refundable". Times are UAE time unless stated otherwise.
You can cancel a refundable booking on the Manage your booking page using your reference and email. Cancelling before the deadline is free; after it, fees may apply under the room's policy.
Non-refundable bookings cannot be cancelled, refunded or changed.
A no-show without prior cancellation is usually charged in full.
Refunds due are returned to the same payment method, typically within 5-10 business days depending on your bank.
If the hotel cancels or cannot honour the booking for reasons not caused by you, we refund you in full or help you find a suitable alternative.

Payments on Homz go through a secure, encrypted payment gateway; your card details are never stored on Homz servers.
Prices are shown in your selected currency (UAE dirham by default). Your bank may charge currency conversion or international fees under its own policy.
We may cancel any booking suspected to be fraudulent or made with an unauthorised payment method, refunding where appropriate.

We work to show accurate information and prices, but some content (photos, descriptions, facilities, reviews and previously found fares) is provided by partners and hotels and may change.
Flight prices shown in some sections are the lowest recently found per person; the final price appears in the partner's live search.
If there is an obvious pricing error, we will inform you and offer to book at the correct price or cancel with a full refund.

When you set a price alert we only email you about price changes, and you can stop them anytime from the link in the email.
You are responsible for keeping your account login details confidential.

The actual services (stay, flight, car, experience) are provided by the hotel or partner, who is responsible for their quality and delivery.
To the extent permitted by law, Homz's liability for any booking made on Homz is limited to the amount you paid for that booking, and we are not liable for indirect damages.
We are not responsible for delays or cancellations caused by events beyond our control (natural disasters, government decisions, epidemics, or partner system outages).
You are responsible for checking travel requirements: passport validity, visas, and entry and health requirements.

You may not use the site for unlawful purposes, make fake bookings, or scrape data without permission.
All Homz content, including text, design, logo and travel guides, is owned by or licensed to Homz and may not be copied without written permission.

We use your data to complete bookings, send confirmations and support you, and share with the hotel and partner only what is needed to fulfil the booking. Details are in our Privacy Policy.

These terms are governed by the laws of the United Arab Emirates.
We may update these terms from time to time; updates apply from the date they are published here. Confirmed bookings are governed by the terms in force at the time of booking.
Questions and complaints: support@homz.travel or WhatsApp via the contact button on the site.